Customer Service Coordinator

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Position: Customer Service Coordinator

Reporting to: Planning Manager

Location: Milbank Concrete Products, Earls Colne, Essex, CO6 2NS

Industry Sectors: Manufacturing, Concrete Precast Products

Company Summary

Milbank Concrete Products is a well-established, leading supplier of high-quality precast concrete products within the United Kingdom, specialising in various sectors of the construction industry including the design, manufacture and installation of standard and bespoke precast concrete products. We are located in Earls Colne, between Braintree and Colchester, Essex.

About the Role

We are looking for a confident and proactive Customer Service Coordinator to join our Planning Team.

The role centres on regular telephone and email contact with customers to gather essential delivery and installation information. You will accurately update our planning systems, helping us maintain a clear view of our forward workload and continue meeting customer expectations.

This is a varied, customer-focused position that requires excellent communication, organisation and attention to detail.

Key Responsibilities

• Make regular outbound calls to customers to obtain required delivery and installation information
• Respond to customer emails in a professional and timely manner
• Maintain clear and positive communication with customers throughout the planning process
• Update planning schedules and CRM/ERP systems accurately
• Ensure customer and project information remains complete and up to date
• Liaise with internal departments to share essential planning information
• Help identify and resolve missing or conflicting information that could affect planned work
• Support the Planning Team in maintaining an accurate view of the forward workload

What You’ll Bring

• Strong verbal and written communication skills
• Confidence speaking with customers over the telephone
• A positive, proactive and solutions-focused approach
• Excellent organisational skills and attention to detail
• The ability to manage multiple customer conversations and tasks efficiently
• Confidence using Microsoft Office and internal business systems
• The ability to work collaboratively in a busy, fast-paced environment
• Previous customer service or administrative experience would be beneficial

Benefits

• 23 days’ paid annual leave, plus statutory Bank Holidays
• A health insurance policy that contributes towards dental and optical costs, physiotherapy and other eligible healthcare expenses
• Discretionary bonus linked to individual and company performance
• On-site subsidised canteen run by a professional chef with a wide range of options
• Social committee organising a range of team bonding activities outside of work

Please note that, due to the location of our site and lack of public transport, applicants must have access to their own reliable transport.

Equal Opportunities

As an applicant, you can be assured that Milbank Concrete Products will take positive steps to ensure:

• Job descriptions and associated conditions relate to the particular job, define the qualifications, experience and other skills required in the post, and only include those factors which are necessary and justifiable in terms of objective criteria for the satisfactory performance of the job.
• All applicants are treated equally and fairly throughout the recruitment and selection process.
• All decisions are made in line with Milbank’s equal opportunities and recruitment and selection decisions, are made on merit – in line with the job and skills requirements set for the vacancy.

And when you become employed, we aim to ensure:

• A fair, transparent and equal chance in learning and development and terms and conditions of service.
• A working environment that is free from discrimination, bullying, harassment and victimisation.
• A working environment where a person’s identity and culture is valued and respected.

Armed Forces Covenant

As a part of Milbank Group, Milbank Concrete Products recognises the value serving personnel, reservists, veterans and military families bring to our business. As a Silver Award holder of the Armed Forces Covenant, we are proactive in guaranteeing an interview for suitably qualified or interested ex service personnel and dependants.