Sales Negotiator

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Position: Sales Negotiator

Reporting to: Sales Office Manager

Location: Milbank Concrete Products, Earls Colne, Essex, CO6 2NS

Industry Sectors: Manufacturing, Concrete Pre-cast Products

Core Responsibilities

• Contact clients by phone or email to follow up on quotations with a view to securing orders for Milbank.
• Ensure internal systems are updated accordingly with accurate and current information.
• Negotiate with customers — listen to objections, understand requirements, and provide appropriate solutions.
• Develop relationships with key customers, influencers, and decision-makers within the construction industry.
• Use Milbank’s bespoke pricing software to review and amend quotations in line with company processes.

Department Collaboration

• Work closely with Estimators, Technical and Production teams to ensure smooth customer experience.
• Share feedback and insights with internal departments to improve service levels and client satisfaction.

Critical Success Factors

• Achieving and exceeding sales conversion targets from quotations.
• Maintaining high levels of customer satisfaction and engagement.
• Timely and accurate updating of CRM and pricing systems.

Behaviours

• Professional and confident communication, both written and verbal.
• Diligent and proactive in following up quotations and capturing feedback.
• Positive, “can-do” attitude and solution-oriented mindset.
• Reliable, self-motivated, and able to work methodically under pressure

Our Equal Opportunities policy

Milbank believes that the principle of equal opportunities is fundamental to our company’s values. Our long-held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation, or gender reassignment.

Our Armed Forces Covenant

As part of the Milbank Group, Milbank Concrete Products recognises the value serving personnel, reservists, veterans and military families bring to our business. As a Gold Award holder of the Armed Forces Covenant, we are proactive in guaranteeing an interview for suitably qualified or interested ex service personnel and dependants.