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Sales Administrator


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Position: Sales Administrator

Salary: £27,000 – £29,000

Hours/Location: 40 hours (Mon-Fri) Office based

Benefits: Company bonus scheme, health care, subsidised meals from our in-house canteen, 23 days annual leave p/a + bank holidays, free on site parking.


Core Responsibilities

  • To monitor, control and action the incoming emails to the Sales & Estimating department.
  • To load all enquiries onto our bespoke 4P software so that the Estimators can price accordingly.
  • To process all incoming sales orders accurately and ensure that all incoming orders are processed correctly (accurately comparing the quote with the order), liaising with the Surveying Team to ensure that any issues are resolved quickly with the Sales & Estimating Team.
  • To liaise with customers where relevant and required to obtain missing information or answer customer queries.
  • The preparation of O&M Manuals in line with customer requirements.
  • Completion of customer Supplier Questionnaires when requested.
  • To ensure that 4P is used consistently and correctly within the department.
  • To provide Reception cover when our main receptionist is absent/lunch breaks.
  • To perform other duties that relate to the department or corporate strategy as reasonably requested by the Sales & Estimating Manager or Supervisor.

Department Collaboration

  • Collaborate and work across the organisation, department to department, in a positive, supportive, and proactive manner, that leads to the wider achievement of the company’s objectives.
  • Operate within the scope and philosophy of the Company values and always promote actions and activities that support employee engagement.

Critical Success Factors

  • A diligent, detail-focused and organised person is essential to the success of the role.
  • The ability to act in a professional manner when communicating either verbally or written with colleagues, customers and other associated parties.
  • To demonstrate and maintain a positive “can-do” problem-solving approach.
  • Confidence with the ability to positively influence colleagues across the business departments.
  • Task-oriented individuals will be suited to this position.


  • Self-motivated and results driven.
  • Strong teamwork skills.
  • Excellent organizational and time management abilities.
  • A strong work ethic and the ability to self-motivate as this is predominantly, a key stand alone role.
  • Adaptability and willingness to embrace new technologies and methods.


  • Proven experience in a Sales Administrator role. Ideally within Construction, but not essential.
  • Excellent organisational and multi-tasking ability.
  • The ability to confidently and professionally communicate to customers and colleagues in your department and wider business, is essential.
  • Demonstrate strong attention to detail.
  • Self-motivated and methodical approach to providing an exceptional customer experience.
  • A strong level of computer literacy is essential including knowledge of the Microsoft Office Suite of Programs.

Our Equal Opportunities policy

Milbank believes that the principle of equal opportunities is fundamental to our company’s values. Our long-held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation, or gender reassignment.

Our Armed Forces Covenant

As a part of The Milbank Group, Milbank Concrete Products recognises the value serving personnel, reservists, veterans and military families bring to our business. As a Silver Award holder of the Armed Forces Covenant, we are proactive in guaranteeing an interview for suitably qualified or interested ex service personnel and dependants.